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FAQ and Policies

  • Rates, Additional Fees and Charges?
    2024 Standard Rates Rates posted are in Canadian Dollars (CAD); Rates are based on single or double occupancy (one or two guests); An Additional Guest Surcharge of $30 per night per person after the first two guests applies; GST (5% federal sales tax) & PST (8% provincial sales tax on accommodation for vacation or travel purposes) are additional; MRDT (Municipal and Regional District Tax) does not yet apply to sales of accommodation in the townsite of Field. Rates, fees and taxes are subject to change without notice and will be confirmed at time of booking; Additional Fees and Charges Excluding reservation deposits, a 3% convenience fee will be applied to credit or debit card payments; A $300 cleaning fee will be charged to your credit card if you violate our 'no smoking' or 'no pets' policy. A cleaning or damage fee of up to $250 will be charged to your credit card if the apartment booked, or its contents, require additional cleaning beyond the norm and or if there is any damage to the property and or its contents, including non-easily removed or permanent stains to fabrics or hard surfaces. To date, the guest house has not charged any guest additional cleaning or damage fees.
  • Making a Reservation
    To avoid disappointment, it is important to make reservations well in advance, especially during peak seasons or holidays. Before making a reservation at Mt Burgess Guesthouse, we recommend that you review our Booking Terms, [and Policies and Conditions - to be added later] to ensure that our accommodation meets your needs. This information will provide you with important details about your stay and help you make an informed decision. Reservation Deposit A deposit equal to one night's stay is required to guarantee your reservation. Your deposit may be refunded according to the cancellation conditions. Secure Online Reservation Process Click the 'Book Now' button to be directed to our Booking Page. From here you can check availability, get a quote, and reserve your stay. Enter your preferred dates of stay and number of guests, then click 'Search'. Calendar dates that are crossed out are booked and not available. Click 'Book Now' under your preferred apartment. You will find a quote for your stay, and the reservation deposit amount under the Order Summary section. To continue to check out first select the Property Policies link to be directed to our Reservation Policies page. Having read and agreed to the Property Policies you can fill in the Guest Details section and click 'Continue to Check Out' to be directed to a secure payment portal. To complete your booking, provide your Payment Information and click 'Complete Checkout'. Alternatively, you can choose to arrange an offline payment with Mt Burgess Guesthouse after booking by selecting the 'Offline Payment' option. Telephone Reservations If you would like to make a reservation, you can call or text us at (250) 272-1772 or email us at stay@mtburgessguesthouse.ca. To ensure that we can complete your reservation, please provide us with your phone number so that we can call you for your credit or debit card information. ~Jules & Grégoire.
  • Safeguard Credit or Debit Card details?
    Mt Burgess Guesthouse does not store your credit or debit card details. This information is safely stored with our payment channel provider.
  • Cancellation Policy?
    Cancellations made 15 or more days prior to your arrival date are subject to a $75 cancellation fee. The remaining balance of your deposit will be refunded. Cancellations or Date Changes made within 7-14 days of the arrival date may render your deposit non-refundable.  Cancellation of any nights reserved or date changes made on or after the arrival date may result in charging the full outstanding balance of your original reservation to your credit card. No Shows are treated as Cancellations. Refunds We do our best to process refunds quickly. The full amount paid less a cancellation fee, if applicable, will be refunded. Once the refund is issued, depending on your original payment method, you should see the funds back on your credit card or in your bank account or receive an e-Transfer within 5-10 business days. The standard non-refundable $75 cancellation fee addresses underlying administrative and payment processing costs. Processing fees implemented by our payment channel include fraud protection, bank fees, reporting etc. In the case of a refund, they do not refund their processing fees. Trip Cancellation & Trip Interruption Insurance typically covers cancellation fees if a trip is unexpectedly disrupted. See your policy for terms and conditions and its claim process.
  • Refunds and Future Stay Credits?
    Refunds We do our best to process refunds quickly. The full amount paid less a cancellation fee, if applicable, will be refunded. Once the refund is issued, depending on your original payment method, you should see the funds back on your credit card or in your bank account or receive an e-transfer within 5-10 business days. The standard non-refundable $75 cancellation fee addresses underlying administrative and payment processing costs. Processing fees implemented by our payment channel include fraud protection, bank fees, reporting etc. In the case of a refund, they do not refund their processing fees. Future Stay Credits If you cancel your reservation and are charged the standard $75 Cancellation Fee, $50 will be converted to a transferrable Future Stay Credit of equal value. As long as we are operating the guest house your Future Stay credit will not expire. Future Stay Credits issued during the COVID-19 pandemic. For guests whose reservations were cancelled due to COVID-19 concerns during the pandemic, your $50 cancellation fee was converted to a transferrable Future Stay Credit of equal value. As long as we are operating the guest house your Future Stay credit will not expire. If you book your Future Stay before October 1st, 2024, we will freeze our 2020 rates and apply a further 5% discount. Trip Cancellation and Trip Interruption Insurance can reimburse non-refundable deposits on pre-paid travel arrangements and cancellation penalties. See your policy for terms and conditions and its claim process.
  • Child Policy?
    The property is 'Adult-Oriented' with limited facilities for Children Many guests adore children and maybe parents themselves. But, on holiday, they seek the quiet of an 'Adults Only' style of accommodation. We are delighted to accept reservations that include mature children who behave impeccably well. When making a reservation, please book Mature Children as additional Adults
  • No Smoking Policy?
    Mt Burgess Guesthouse is committed to providing its guests with a smoke-free environment. No smoking, of any kind, or disposal of used tobacco products, is permitted anywhere within the entire property; There are no designated smoking areas on the property; Violation of our ‘No Smoking’ policy is defined as using or disposing of any tobacco products, including e-cigarettes, and other non-combustible tobacco products, on or within the Mt Burgess Guesthouse property; Failure to comply will result in a significant room recovery fee to cover the extensive cost of restoring guest suites to a smoke-free condition; The fee for violating the 'No Smoking' policy is $250. This amount will be charged to your credit card. We thank you for your cooperation.
  • No Pet Policy?
    We offer guests a 'Pet-free Environment' As much as we love them pets are not permitted on the property
  • Parking?
    Parking throughout Field is free. Look for street parking in front of the guest house. Remember to hang your Parks Canada Pass on your rearview mirror before leaving your car anywhere in the National Parks and this includes Field.
  • Check-in Requirements?
    The reservation holder (lead guest) must present valid photo ID and a credit card at check-in. Any service fees, reimbursements, or incidental charges not included in the room rate may be charged by the guest house to the lead guest at checkout.
  • Check-in & Check-out Times?
    Check-in - Self Check-in anytime after 4:00 pm Check-out - Please check out by 11:00 am Please email, text or call ahead to let us know your anticipated arrival time. This helps us prioritize housekeeping You are welcome to relax in the garden outside these hours To request an earlier check-in time or later check-out time email us prior to your arrival or departure dates to confirm availabiltiy Early check-In or late check-out times cannot be guaranteed and are subject to availability
  • Parks Canada Passes?
    To make a stop or spend a night in any of the National Parks you will need to purchase a Parks Pass. Click here to find current rates. For possible savings check out Parks Canda Discovery Passes.
  • Services available in Field?
    Updated 2023-12-19. Accommodation: www.field.ca/accommodation ATMs: Truffle Pigs Lodge & Bistro, & The Siding Café THE BURGESS SHALE GEOSCIENCE FOUNDATION: Guided hikes, and publications. Restaurants: Truffle Pigs Bistro, The Siding Café (temporarily closed), Mt Burgess Dining Room at Emerald Lake Lodge & Cilantro Café, Emerald Lake, Cathedral Mountain Lodge, For more places to dine, drive 20-minutes to Lake Louise. The Siding Café Posted hours: temporarily closed. Check their website for updates. EVC Electric Vehicle Charging Stations: Information Centre. FRIENDS OF YOHO: Gift shop with great books related to the area, Walking tour, and events. Gas Station and Convenience Store: Yoho Brothers Trading Post. Phone +1 (250) 272-1772. Hours posted at the time of writing: 9:00am to 7:00 pm. Next closest gas station east of Field is in Lake Louise. AB (a 20-minute drive) and west of Field is in Golden, BC. Groceries: The closest small grocer is The Village Market, in Samson Mall, Lake Louise. Posted hours: daily 10:30 am to 6 pm. For greater variety and better prices, shop Golden, Banff or Canmore. Information Centre: Yoho National Park Visitor Centre For operating hours and seasonal closures visit: https://parks.canada.ca/pn-np/bc/yoho/visit/heures-hours#vrc Lake Louise Information Centre services both areas. Public Laundry: Truffle Pigs Lodge & Bistro (downstairs, next to the ice cream parlour/café); Super Suds Coin Laundry, 801 10th Ave S, Golden, BC; Lake Louise Inn, building #3, Lake Louise, AB. Liquor Store: The Siding Café has a limited non-chilled selection of beer and wine. Posted hours: temporarily closed. Check their website for updates. Pay Phones: Pay phones are available at the Yoho National Park Visitor Centre. Post Office: Posted hours: Mon through Fri 9:30 am to 1:30 pm. Artisan Pottery Shop: Velvet Antler Pottery & Gallery, since 1982. High-fire porcelain and stoneware by Ryan & Kathryn Cameron. Posted hours: daily 11 am to 6 pm.
  • What time zone is Field in?
    Field is on Mountain Standard Time GMT -7:00 MST Find the current time in Field on the header of our website.
  • Driving to Field?
    Field is located off the TransCanada Highway. Open year-round, the TransCanada is a well maintained road that winds its way through the Canadian Rockies. To make a stop or spend a night in any of the National Parks you will need to purchase a Parks Pass. Click here to find current rates. For possible savings check out Parks Canda Discovery Passes. TRAVEL DURATION and DISTANCES to FIELD, BC. BANFF, AB: 1 h 1 min (83.1 km / 51.6 miles) via Trans-Canada Hwy East CALGARY, AB: 2 h 22 min (208 km / 129 miles) via Trans-Canada Hwy East EMERALD LAKE, BC: 15 min (11.8 km / 7.3 miles) via Trans-Canada Hwy West GOLDEN, BC: 41 min (57.6 km / 36 miles) via Trans-Canada Hwy West JASPER, BC: 3. h 26 min (252 km / 157 miles) via AB-93 South LAKE LOUISE, AB: 28 min (28.2 km / 17.5 miles) via Trans-Canada Hwy East RADIUM HOT SPRINGS, BC: 1 h 48 min (161 km / 100 miles) via Trans-Canada Hwy West and BC-93 North /BC-95 South REVELSTOKE, BC: 2 h 16 min (202 km / 125 miles) via Trans-Canada Hwy West VANCOUVER, BC: 8 h 7 min (766 km / 476 miles) via Trans-Canada Hwy West Calgary International Airport (YYZ): 2 h 35 min (226 km / 140 miles) via Trans-Canada Hwy East Vancouver International Airport (YVR): 8 h 9 min (777 km / 483 miles) via Trans-Canada Hwy West Winter Driving: Winter Tires or mandatory ​ ​​ ​
  • EV Charging Station?
    On site, free EV charger phase 2 Field - Yoho National Park Visitors Centre 5764 Trans-Canada Hwy, Field, BC A 10-minute or less walk to Field town centre. BC Hydro Networked, Owned and Operated 50 kW Dual-Standard DC Fast Charger and Level 2 Payment Required Open 24/7 At the time of writing this, the EV Charging Station was closed for repairs due to vandalism. Check the following link for status updates: www.plugshare.com/location/177915
  • Local Contact & Emergency Numbers?
    Dial 9-1-1 for Emergencies Only! Fire, ambulance, RCMP, etc. BC Ambulance Service, Golden, BC - (250) 344-6066 BC Emergency Program: Earthquake, Flood, Dangerous Spills: 1 (800) 663-3456 Field Fire and Rescue, 208C 1st Ave - (250) 343-6330 Royal Canadian Mounted Police (RCMP), Golden, BC - (250) 344-2221 Park Wardens, 24 hours, 1-888-WARDENS (1-888-927-3367) Power Outages - BC Hydro: 1 (800) 224-9376 or *HYDRO (*49376) from your cell phone Mountain Park Dispatch: (403) 762-1473 Parks Canada Dispatch Report bear sightings here: (403) 762-1470. Nearest Hospital: Golden District Hospital, 835 9th St N, Golden, BC - (250) 344-5271 Yoho National Park Visitor Centre: (250) 343-6783 Drive BC www.drivebc.ca Road Conditions Trial Reports www.pc.gc.cq/yoho
  • Wildlife Safety in the Park?
    Parks Canada reminds visitors that they are sharing the park with wildlife. Use special caution when observing wildlife in their natural habitat. Give them space. While spending time in the park, maintain strict control of all food waste and containers. Dispose of them only in bear-proof bins located throughout the park. Ensure barbecues are cleaned after every use. Maintain a well-kept back yard or day site free from bear attractants. Plan, check important bulletins and obey all posted warnings, closures and restrictions. Reduce your risk of wildlife encounters and be prepared: Bears are active day and night. Do not approach bears. Always keep 30-metres distance. Always keep dogs on a leash. Make noise, especially in meadows and near creeks. Travel in tight groups. Trail running and cycling place you at higher risk. Travel slowly. Do not wear noise cancelling headphones or earbuds. Watch for fresh bear signs such as scat and diggings. Carry bear spray, make it accessible and know how to use it. If you see a bear, stay calm, back away slowly and leave the area. Never run. All bear sightings should be reported to Parks Canada Dispatch at (403) 762-1470. For more information about bear safety, please visit: www.pc.gc.ca/mtn-bears
  • Adherence to Web Content Accessibility Guidelines (WCAG 2.0)
    Accessibility Statement Mt Burgess Guesthouse is committed to providing a website accessible to the broadest possible audience, regardless of circumstance and ability. We aim to adhere as closely as possible to the Web Content Accessibility Guidelines (WCAG 2.0, Level AA) published by the World Wide Web Consortium (W3C). These guidelines explain how to make Web content more accessible for people with disabilities. Conformance with these guidelines will help make the web more user-friendly. Whilst Mt Burgess Guesthouse strives to adhere to the guidelines and standards for accessibility, it is not always possible to do so in all areas of the website. We are currently working to achieve this. Be aware that due to the dynamic nature of the website, minor issues may occasionally occur as it is updated regularly. We are continually seeking out solutions that will bring all areas of the site up to the same level of overall web accessibility. If you have any comments or suggestions relating to improving the accessibility of our site, please don't hesitate to contact us by phoning +1 (250) 272-1772 or emailing stay@mtburgessguesthouse.ca. Your feedback will help us make improvements.
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